Customer Complaint on Tuning

[J Patrick Draine]

Terry,Deeper on the website about hyperacusis is page on "recruitment."
<
http://www.hyperacusis.net/hyperacusis/hyperacusis+or+recruitment/default.asp>
Check it out.
Politely suggest to her that she consult an audiologist (maybe sending her a
letter would be easier). Tell her that you have your hearing checked
regularly, as any piano technician, or music professional should.
If you feel she's pressuring you to make a refund, offer to send her a check
upon receipt of a copy of an invoice from her health service's audiology
department.
Patrick Draine

On Fri, Aug 15, 2008 at 11:30 AM, Farrell <mfarrel2 at tampabay.rr.com> wrote:

>  Wow. This is a first for me. This lady is nuts. I checked the piano out
> this past Sunday. It had a few unisons singing a bit (IMHO, not uncommon a
> week after doing a 25-cent pitch raise), but otherwise sounded fine (well,
> as "fine" as most any 1970 Baldwin console sounds). And I told her so. I
> checked octaves, thirds, fourths, etc., etc. and it's all in the ballpark.
>
> She plays a tune and stops and says "hear that? it's wrong"!
>
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