Customer Complaint on Tuning

[Nick Gravagne]

Quite so, Mark. I didn't mean to suggest that a frank and unbiased answer
from the students (assuming one was even possible) would be forthcoming. But
if the customer is bluffing, sometimes calling them on it has a productive
effect, even if a small one in that the discussion can be brought back down
to earth.

 

Nick Gravagne, RPT

Piano Technicians Guild

Member Society Manufacturing Engineers

Voice Mail 928-476-4143

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Mark Potter
Sent: Friday, August 15, 2008 5:33 PM
To: Pianotech List
Subject: RE: Customer Complaint on Tuning

 

Nick Gravagne <gravagnegang at att.net> wrote: 

She says her students are complaining: ask to talk to those students. 

 

Ten or so years ago I ran into this from a teacher who was definitely losing
her hearing in the upper range, but gave weight to her complaint by
including the phrase "her students are complaining".   I actually talked to
two of her students, both of whom admitted to me they didn't hear any
problem, but took the easy route and agreed with their teacher when she told
them at their lesson that C6 was way out of tune.  

 

Obviously a couple of her smarter students ;-)

 

Mark Potter

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