Customer Complaint on Tuning

[Mark Potter]

Nick Gravagne <gravagnegang at att.net> wrote:        v\:* {behavior:url(#default#VML);}  o\:* {behavior:url(#default#VML);}  w\:* {behavior:url(#default#VML);}  .shape {behavior:url(#default#VML);}        st1\:*{behavior:url(#default#ieooui) }                Quite so, Mark. I didn’t mean to suggest that a frank and unbiased answer from the students (assuming one was even possible) would be forthcoming. But if the customer is bluffing, sometimes calling them on it has a productive effect, even if a small one in that the discussion can be brought back down to earth.
   
  Agreed!  And we can all be thankful that we encounter this kind of behavior very rarely.  Your initial post was this was spot on - make every attempt to find out exactly what the problem is from the outset.  And when/if you find it's not the piano that has a tuning issue, but that the customer is the problem, you either win them over, or eliminate that customer from your client base.
   
  Mark Potter

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