Customer Complaint on Tuning

[Joe And Penny Goss]

Any refund seems to me makes her the expert. 
Joe Goss RPT
Mother Goose Tools
imatunr at srvinet.com
www.mothergoosetools.com
  ----- Original Message ----- 
  From: piannaman at aol.com 
  To: pianotech at ptg.org 
  Sent: Friday, August 15, 2008 9:48 AM
  Subject: Re: Customer Complaint on Tuning


  Terry,

  Just a couple of ideas...

  I wouldn't return all of her money.  But in order to keep the peace, I'd consider a 1/2 refund.  I have no doubt the piano sounds as good or better than ever, but you'll never persuade her of that.

  Or you could offer to go over and "retune" the piano the way it was, give her a -25c pitch adjustment and a refund....not the best choice, for sure.

  It's time to go back to school! Get the latest trends and gadgets that make the grade on AOL Shopping. 
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