[pianotech] Order Compensation?

[David Skolnik]

Living on the edge, in Texas,
Why do you have to replace the samples?
Why do you have to tune the piano an extra time?
What kind of glue are you using?
Jig?
Just how loose were they?

You should have contingency plans, in case they 
don't arrive (you know,like Christmas, or snow?)
You have a number of chapter members who might be 
able to advise you, like Charles Ball or Tom Seay.
Is there a stand-in piano available?  Remember, tomorrow is Friday.
Get some sleep.  You may be up for a few days.
Don't ever promise.

Once you're past this, you might be better off 
figuring out what you did wrong in planning, 
rather than angling for a discount.  After all, 
if you do make it through, as we hope, you might 
want to pay them for the learning opportunity.

Good luck -

David Skolnik
Hastings on Hudson, NY

At 08:26 AM 12/17/2008, you wrote:
>Dear List,
>
>I started working on a hammer replacement job 
>for a Baldwin Grand I am working on.  The 
>company made the bore hole too large.  I was 
>told by the man at the company ( a company who 
>advertises in PTG magazine and was recommended 
>to me by some of our list ) that he didn't know 
>why he was having this problem and that he had 
>made the hammers without a set of shanks that I 
>ordered from him.  Meaning I ordered shanks and 
>hammers from him.  He had the shanks sent 
>seperately from the other side of the country.
>
>This is a very important job for me and my 
>reputation.  I promised the piano would be ready 
>by a concert date on the 21st of this 
>month.  The company promises to get me the new 
>hammers by Friday the 19th leaving me 1 day to 
>get the new hammers installed and enough 
>regulation to make the piano playable for the 
>concert.  At this time of the year this is tough.
>
>My question is:  though this company is 
>(hopefully) going to replace these hammers by a 
>date enough in advance for me to complete the 
>job albeit roughly, should I expect some kind of 
>monetary adjustement in the price I paid?  I now 
>have to re-glue and replace the sample hammers, 
>put the action stack back on, load the piano 
>action into the car, return and replace the 
>action in the piano, and tune the piano an extra 
>time.  What is the consensus?  Thanks
>
>Working on Worry Lines in Texas
>
>Steven Hopp
>
>
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