First Appointment

[Thomas Cole]

Amen to #12. I showed up for a school tuning only to find the classroom 
locked. A teacher in a nearby room volunteered to make some phone calls 
and finally, after some time, the principal came to unlock the door. 
When I got inside, the piano was locked!

It only happens every 20 or 30 years so I have to laugh when it does.

Tom Cole

Matthew Todd wrote:

> No. 12 is also good!  If you can't open the piano to tune it, you 
> don't get paid!!!
>
> Cy Shuster <cy at shusterpiano.com> wrote:
>
>     I keep a list by the phone of points to cover:
>      
>     New Customer Questionnaire
>      
>     1. Customer/Business Name
>     2. Contact Name & Phone
>     3. Mailing Address
>     4. Piano Type
>     5. Age
>     6. Last Tuned
>     7. Environment: Temperature & Humidity
>     8. Functional Problems
>     9. Special Needs (concert, tune to organ?)
>     10.  Driving Directions
>     11.  How did you hear about me?
>     12.  Is the piano locked?
>      
>      
>     #2 is important; sometimes one spouse will book the appt from
>     work, and you get to a locked gate or need directions and have no
>     home phone # to call.
>      
>     #8 is also good: "Oh, yeah, by the way, a whole octave doesn't
>     play at all, and the last guy said there were four broken
>     strings."  That's what they call for, not the tuning (usually).
>      
>     --Cy--
>     ABQ, NM
>      
>
>
>
>
> TODD PIANO WORKS
> Matthew Todd, Piano Technician
> (979) 248-9578 

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