First Appointment

[Isaac Sadigursky]

Hi,Cy!
FOR #12 cituation....Learned from experience: carry extra keys for all  
current brands of pianos   and a Bolt  Cutter...isaac
On May 22, 2008, at 5:22 AM, Matthew Todd wrote:

> No. 12 is also good!  If you can't open the piano to tune it, you  
> don't get paid!!!
>
> Cy Shuster <cy at shusterpiano.com> wrote:
> I keep a list by the phone of points to cover:
>
> New Customer Questionnaire
>
> 1. Customer/Business Name
> 2. Contact Name & Phone
> 3. Mailing Address
> 4. Piano Type
> 5. Age
> 6. Last Tuned
> 7. Environment: Temperature & Humidity
> 8. Functional Problems
> 9. Special Needs (concert, tune to organ?)
> 10.  Driving Directions
> 11.  How did you hear about me?
> 12.  Is the piano locked?
>
>
> #2 is important; sometimes one spouse will book the appt from work,  
> and you get to a locked gate or need directions and have no home  
> phone # to call.
>
> #8 is also good: "Oh, yeah, by the way, a whole octave doesn't play  
> at all, and the last guy said there were four broken strings."   
> That's what they call for, not the tuning (usually).
>
> --Cy--
> ABQ, NM
>
>
>
>
> TODD PIANO WORKS
> Matthew Todd, Piano Technician
> (979) 248-9578

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