Dean,
I'm not certain what you would expect to accomplish by responding to "the supplier"; setting things right with them, clearing your conscience, chastising them for something you may never know all the facts to? The piano problem is resolved and you've done your part to rectify the situation. Sometimes you just have to take your lumps, or realize that you won't be able to make everyone happy, learn, and move on.
If you deem it necessary to communicate with the supplier, my advice would be to try to get the facts. You state that "(I am getting this second hand, of course, and not directly from the supplier)". There are a myriad of possibilities as to what the communication was between said supplier and the customer. The customer may have insisted the keys were ruined and in need of replacement to the supplier, who then simply quoted the cost for replacement. It wouldn't be unusual for the customer to then relate to you that the supplier said the keys were ruined, blah, blah, blah. Don't enact the guilty verdict on the supplier unless you know exactly how the whole thing went down, which you will likely never know for sure.
Michael Spreeman www.RavenscroftPianos.com
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