[pianotech] Door open, but customer not home - what would you do?

[Dean May]

I do what you do Ger. It got me into a little trouble once. I've got two
customers with the same name, different ends of the county. I went to the
wrong place, no one home, went in and tuned it. Husband came home,
recognized me, but no problem. He figured his wife just didn't tell him
about it.  He left, I finished and left the bill. A few hours later the
customer on the other end of the county calls to ask why I haven't showed up
yet. Yep, I went to the wrong house and tuned the wrong piano. I called the
first one, apologized profusely and told them to tear up the bill.

 

I'll still go in if the door is open and no one is at home. And I live in a
population center of about 150k. 

 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

 

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From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Gerald Groot
Sent: Wednesday, July 15, 2009 9:47 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Door open,but customer not home - what would you
do?

 

I walk into homes on a regular basis if nobody is home.  If it's open, I'll
go in.  I always double check the magazines or something to make sure that I
am at the right house before I begin tuning but, I have not as of yet, had
anyone that was dissapointed or angry that I tuned the piano anyway.  Most
often, they have either left the door open for me or they forgot I was
coming but when they found me tuning, they were tickled pink that I let
myself in.  I just tell them that I figured that's what happened and assumed
they left the door open for me.  

 

 

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Joseph Rosenberg
Sent: Wednesday, July 15, 2009 12:27 PM
To: pianotech at ptg.org
Subject: [pianotech] Door open, but customer not home - what would you do?

 

I made an appointment with a customer that was 90 miles / 2 hr. drive (one
way) from me.

 

I called before I left to confirm that someone would be there, and they said
they would be there.

 

When I got there, the gate opened up to let me in. There were two cars out
front. The front door was open, the screen door was ajar, and there was a TV
set on very loudly. A dog barked for a few minutes, and then was quiet.

 

I rang the bell a number of times, knocked on the door, yelled inside,
walked around the house to see if they were outside, called their phone but
got a voice mail.

 

After about 15 minutes, I walked around to a side door that was open. The
piano was right there. I went in, kept yelling "Hello", and proceeded to
tune the piano.

 

As I was finishing the tuning, the customers came home. They didn't say
anything about me being in the house alone, or who let me in.

 

I'd like to know what other tuners would do in this situation.

 

Thanks.

 

Joe Rosenberg

 

 



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