That's funny Dean. It reminds me of something similar that I had happen twice. One time, a customer moved and forgot to give me their new address. The son was home. I told him who I was, he about about 14 and let me in. I tuned the piano which was 1/2 tone flat which seemed odd seeing as how I had tuned it almost exactly 1 year prior plus, it just happened to be the exact same make and model of the one my customer owned. I also left an estimate of $450 (this happened about 20 years ago) to fix the piano. That night, they called and asked questions telling me I was at the wrong house. When I explained who I there to tune for they said oh, we bought the house from them! The continued that it just so happens that we had been talking about having the piano tuned. They said that they had heard about me before AND they wanted the piano fixed! I got a bang out of that one. The 2nd time, the same thing happened but they wound up with a free tuning because they didn't want it done. After that, I always looked for magazines or something else to make sure I was really in the right place. By the way, I meant to say that I don't have to to worry about those types of things. I mis wrote it like I sometimes tend to do. Jer From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Dean May Sent: Thursday, July 16, 2009 8:37 AM To: pianotech at ptg.org Subject: Re: [pianotech] Door open, but customer not home - what would you do? I do what you do Ger. It got me into a little trouble once. I've got two customers with the same name, different ends of the county. I went to the wrong place, no one home, went in and tuned it. Husband came home, recognized me, but no problem. He figured his wife just didn't tell him about it. He left, I finished and left the bill. A few hours later the customer on the other end of the county calls to ask why I haven't showed up yet. Yep, I went to the wrong house and tuned the wrong piano. I called the first one, apologized profusely and told them to tear up the bill. I'll still go in if the door is open and no one is at home. And I live in a population center of about 150k. Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 _____ From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Gerald Groot Sent: Wednesday, July 15, 2009 9:47 PM To: pianotech at ptg.org Subject: Re: [pianotech] Door open,but customer not home - what would you do? I walk into homes on a regular basis if nobody is home. If it's open, I'll go in. I always double check the magazines or something to make sure that I am at the right house before I begin tuning but, I have not as of yet, had anyone that was dissapointed or angry that I tuned the piano anyway. Most often, they have either left the door open for me or they forgot I was coming but when they found me tuning, they were tickled pink that I let myself in. I just tell them that I figured that's what happened and assumed they left the door open for me. From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Joseph Rosenberg Sent: Wednesday, July 15, 2009 12:27 PM To: pianotech at ptg.org Subject: [pianotech] Door open, but customer not home - what would you do? I made an appointment with a customer that was 90 miles / 2 hr. drive (one way) from me. I called before I left to confirm that someone would be there, and they said they would be there. When I got there, the gate opened up to let me in. There were two cars out front. The front door was open, the screen door was ajar, and there was a TV set on very loudly. A dog barked for a few minutes, and then was quiet. I rang the bell a number of times, knocked on the door, yelled inside, walked around the house to see if they were outside, called their phone but got a voice mail. After about 15 minutes, I walked around to a side door that was open. The piano was right there. I went in, kept yelling "Hello", and proceeded to tune the piano. As I was finishing the tuning, the customers came home. They didn't say anything about me being in the house alone, or who let me in. I'd like to know what other tuners would do in this situation. Thanks. Joe Rosenberg _____ avast! Antivirus <http://www.avast.com> : Outbound message clean. Virus Database (VPS): 090715-0, 07/15/2009 Tested on: 7/15/2009 9:47:06 PM avast! - copyright (c) 1988-2009 ALWIL Software. _____ avast! Antivirus <http://www.avast.com> : Outbound message clean. Virus Database (VPS): 090716-1, 07/16/2009 Tested on: 7/16/2009 9:22:55 PM avast! - copyright (c) 1988-2009 ALWIL Software. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090716/7f89f68e/attachment-0001.htm>
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