Here's one for ya. Once a yr. Summer client, 3 rd. Floor condo . All units with same floor plan I get buzzed in and procede to the 2nd floor. Go in, place looks different, I go back to where piano was Last yr. and realize this is not the right unit. Luckily, no one was home. I run up to next floor and go in like nothing happened. Sent from my iPhone On Jul 16, 2009, at 9:22 PM, "Gerald Groot" <tunerboy3 at comcast.net> wrote: > That's funny Dean. It reminds me of something similar that I had > happen twice. One time, a customer moved and forgot to give me > their new address. The son was home. I told him who I was, he > about about 14 and let me in. I tuned the piano which was 1/2 tone > flat which seemed odd seeing as how I had tuned it almost exactly 1 > year prior plus, it just happened to be the exact same make and > model of the one my customer owned. I also left an estimate of > $450 (this happened about 20 years ago) to fix the piano. That > night, they called and asked questions telling me I was at the wrong > house. When I explained who I there to tune for they said oh, we > bought the house from them! The continued that it just so happens > that we had been talking about having the piano tuned. They said > that they had heard about me before AND they wanted the piano > fixed! I got a bang out of that one. > > > > The 2nd time, the same thing happened but they wound up with a free > tuning because they didn’t want it done. After that, I always looke > d for magazines or something else to make sure I was really in the r > ight place. By the way, I meant to say that I don't have to to worr > y about those types of things… I mis wrote it like I sometimes tend > to do… > > > > Jer > > > > From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] > On Behalf Of Dean May > Sent: Thursday, July 16, 2009 8:37 AM > To: pianotech at ptg.org > Subject: Re: [pianotech] Door open, but customer not home - what > would you do? > > > > I do what you do Ger. It got me into a little trouble once. I’ve got > two customers with the same name, different ends of the county. I w > ent to the wrong place, no one home, went in and tuned it. Husband c > ame home, recognized me, but no problem. He figured his wife just di > dn’t tell him about it. He left, I finished and left the bill. A fe > w hours later the customer on the other end of the county calls to a > sk why I haven’t showed up yet. Yep, I went to the wrong house and t > uned the wrong piano. I called the first one, apologized profusely a > nd told them to tear up the bill. > > > > I’ll still go in if the door is open and no one is at home. And I li > ve in a population center of about 150k. > > > > Dean > > Dean May cell 812.239.3359 > PianoRebuilders.com 812.235.5272 > Terre Haute IN 47802 > > > From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] > On Behalf Of Gerald Groot > Sent: Wednesday, July 15, 2009 9:47 PM > To: pianotech at ptg.org > Subject: Re: [pianotech] Door open,but customer not home - what > would you do? > > > > I walk into homes on a regular basis if nobody is home. If it's > open, I'll go in. I always double check the magazines or something > to make sure that I am at the right house before I begin tuning but, > I have not as of yet, had anyone that was dissapointed or angry that > I tuned the piano anyway. Most often, they have either left the > door open for me or they forgot I was coming but when they found me > tuning, they were tickled pink that I let myself in. I just tell > them that I figured that's what happened and assumed they left the > door open for me. > > > > > > > > From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] > On Behalf Of Joseph Rosenberg > Sent: Wednesday, July 15, 2009 12:27 PM > To: pianotech at ptg.org > Subject: [pianotech] Door open, but customer not home - what would > you do? > > > > I made an appointment with a customer that was 90 miles / 2 hr. > drive (one way) from me. > > > > I called before I left to confirm that someone would be there, and > they said they would be there. > > > > When I got there, the gate opened up to let me in. There were two > cars out front. The front door was open, the screen door was ajar, > and there was a TV set on very loudly. A dog barked for a few > minutes, and then was quiet. > > > > I rang the bell a number of times, knocked on the door, yelled > inside, walked around the house to see if they were outside, called > their phone but got a voice mail. > > > > After about 15 minutes, I walked around to a side door that was > open. The piano was right there. I went in, kept yelling "Hello", > and proceeded to tune the piano. > > > > As I was finishing the tuning, the customers came home. They didn't > say anything about me being in the house alone, or who let me in. > > > > I'd like to know what other tuners would do in this situation. > > > > Thanks. > > > > Joe Rosenberg > > > > > > > > avast! Antivirus: Outbound message clean. > > Virus Database (VPS): 090715-0, 07/15/2009 > Tested on: 7/15/2009 9:47:06 PM > avast! - copyright (c) 1988-2009 ALWIL Software. > > > > > > avast! Antivirus: Outbound message clean. > > Virus Database (VPS): 090716-1, 07/16/2009 > Tested on: 7/16/2009 9:22:55 PM > avast! - copyright (c) 1988-2009 ALWIL Software. > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090716/f0de2601/attachment.htm>
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