[pianotech] Strange Customer Complaint

[John Ross]

I didn't retune anything.
She felt so foolish when I explained why it sounded like a dischord, she 
never called me back.
She was a beginner, and wasn't into complicated jazz chords.
FAC sounds smooth, but when you add an E, it jumps out at you as being out.
She had a friend there, and I think she might have been bragging, about how 
her ear was better than the tuner's.
John Ross
----- Original Message ----- 
From: "David Ilvedson" <ilvey at sbcglobal.net>
To: <pianotech at ptg.org>
Sent: Thursday, June 25, 2009 12:59 PM
Subject: Re: [pianotech] Strange Customer Complaint


Maybe she shouldn't be playing jazz chords... '-]   I don't understand if 
you found everything OK...octaves, etc. why the Fmaj7 chord would sound 
bad...what did you have to retune to fix it?

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "John Ross" <jrpiano at win.eastlink.ca>
To: pianotech at ptg.org
Received: 6/25/2009 6:54:28 AM
Subject: Re: [pianotech] Strange Customer Complaint


>Had that.
>I got a call on my cell, telling me all the E's were out.
>I went back could find nothing wrong.
>Then she played FACE, as a chord, and yes the E did sound bad.
>She, an older woman was just learning piano, and I think FACE is all the 
>lines or
>spaces. ( I never learned to read music) Just took lessons when a child, 
>and forgot it
>all.
>John Ross
>  ----- Original Message ----- 
>  From: CHARLES BECKER
>  To: pianotech at ptg.org
>  Sent: Thursday, June 25, 2009 9:43 AM
>  Subject: Re: [pianotech] Strange Customer Complaint


>  How about the customer who complains about the tuning only to find out 
> that they
>are reading the music wrong.
>    ----- Original Message ----- 
>    From: Mike Kurta
>    To: pianotech at ptg.org
>    Sent: Thursday, June 25, 2009 7:54 AM
>    Subject: Re: [pianotech] Strange Customer Complaint


>        My favorite quote I once heard, "The customer is not always right, 
> but they're
>always the customer."

>        Mike Kurta