Ryan Dittos. And put it writing . Often what client think you said and the actual verbiage end up being tow different things. How many times I've heard that it was completely gone thru and could find nothing but the clients wallet had been gone thru. Dale S. Erwin www.Erwinspiano.com Custom piano restoration Ronsen piano hammers-sales R & D and tech support Sitka soundboard panels 209-577-8397 209-985-0990 -----Original Message----- From: Terry Farrell <mfarrel2 at tampabay.rr.com> To: pianotech at ptg.org Sent: Tue, Oct 19, 2010 9:51 am Subject: Re: [pianotech] Definition of Rebuilding Yup. Good points. Terry Farrell On Oct 19, 2010, at 11:22 AM, Ryan Sowers wrote: I think the main thing that clients need to understand when accepting any bid for substantial work on their piano is to not just know what they are getting but to **KNOW WHAT THEY ARE NOT GETTING**. Like others have mentioned, there are many piano owners who think their piano has been completely "rebuilt" (the other great term is completely "gone through") because it received a new set of bridle tapes, keytops, a quick hammer reshaping, and a ballpark regulation. It might of even had all the "pads" replaced. Clients don't have a clue to all the details involved in our work. I think when talking about a project its always best to start out with the complete job: if its a grand probably in the neighborhood of $30,000 and maybe $25,000 for an upright. Explain that this is what it cost to make it like new. This brings the client down to earth, and often puts a look of awe on their face. When they understand that rebuilding/remanufacturing a piano is NOT easier than (the factory) building a fine piano from scratch it makes it seem (more) reasonable. I then let the client know that there is a huge area between the complete job and doing nothing, and that we can try to help them find a package that makes sense for them. But again, at least they know what they are giving up. -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net = -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20101019/872cfb01/attachment.htm>
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