[pianotech] give us instructions, was Re: New Format

[Duaine Hechler]

On 03/09/2011 07:29 PM, tnrwim at aol.com wrote:
>
>     So the piano has been delivered and the client is not happy with
>     the new hammers. Luckily, we kept the old hammers, shanks and
>     flanges and we can keep them until we figure out if there is a
>     better solution for the client.  
>
> As much as I don't like the new concept, in this case, sometimes it's
> just a case of the client getting used to the new hammers.
>  
> To get a little technical here, I tell my clients up front that
> because the hammers were worn out, she wasn't hearing the real sound
> of the piano. But that after I rebuild the piano, the piano is going
> to sound different than what she was used to, and what she is hearing
> it is really the way the piano is supposed to sound like.
>  
> So back to this issue, perhaps what happened was that we weren't told
> ahead of time that there was a serious problem with the list serve,
> and that not only will the new format be different, but it will be the
> way it supposed to be done, and that we need to get used to it.
> I would like Ron, Andrew, the HO, or someone, to post correct, easy to
> understand, step by step instructions, that computer illiterate people
> like me can understand, how the new system works, and how we can best
> navigate around the new format.
>  
> Wim
Again, drawing from my IT background, Wim, that is - not - likely to
happen. Because that would require a - volunteer - to be a - "technical
writer".

And, i as being a technical writer, from before, can tell you - hardly
ever - the procedures come out - before - the project is near the end.

Which, in the past, I have written computer operators' procedures,
procedures for management and complete - and - tested "disaster recovery
procedures"

If I had only known,
Duaine

-- 
Duaine Hechler
Piano, Player Piano, Pump Organ
Tuning, Servicing & Rebuilding
Reed Organ Society Member
Florissant, MO 63034
(314) 838-5587
dahechler at att.net
www.hechlerpianoandorgan.com
--
Home & Business user of Linux - 11 years