[pianotech] Is this the work of an RPT?

[William Monroe]

I should add that I don't tend to raise rates annually, rather, I raise
every other year at this point, but then the increase is more than it would
be had I done it every year.

William R. Monroe



On Thu, Sep 1, 2011 at 10:36 AM, William Monroe <bill at a440piano.net> wrote:

> Hi Matthew,
>
> As a poignant example, a new service moved into our town about three years
> ago.  They started out at about the same rates as our highest priced techs
> (myself included).  After a year and a half, they raised their rates for a
> tuning 20%!!!  Yes, 20%.  I was rather surprised.  And, they are busy.  I've
> not caught up to that mark yet, but I'm working on it.  Fear of losing
> clients is powerful and difficult to overcome - at least for me.  But the
> more I raise my rates, and the more my clients don't so much as blink, the
> more I become a believer.  And while it's true that I have had a (very) few
> complain, they were complaining from the start, but they still pay it.
>
> FWIW,
> William R. Monroe
>
>
>
>
> On Thu, Sep 1, 2011 at 9:56 AM, Matthew Todd <toddpianoworks at att.net>wrote:
>
>> That is also true, Ed.  However, the problem arises when you raise your
>> rates on a yearly basis, while others around you don't heed this advise.
>> And what if you were already one of the most priciest tuners in your area to
>> begin with?  Sure, you will have your client base of loyal customers.  On
>> the other hand, I am not saying that in 20 years, I will still be charging
>> what I do now.  There are enough of that already going around here.
>>
>>
>> ***TODD PIANO WORKS*
>> Matthew Todd, Piano Technician
>> (979) 248-9578
>> http://www.toddpianoworks.com
>>
>>
>>
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