[pianotech] More Dues Paying Fiasco (Sigh.......)

[Encore Pianos]

Paul, that makes way too much sense to be taken seriously...

 

Will

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of paul bruesch
Sent: Tuesday, February 07, 2012 8:55 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] More Dues Paying Fiasco (Sigh.......)

 

I'm wondering about what is gained by printing the delinquency letters in
advance. 

 

What is lost is this:

(a) Paper

(b) Postage

(c) Staff time answering phone calls from ~80 members like Will who have
actually been renewed, yet have been told that they aren't

(d) Perceived integrity of HL (is this pre-printing a new procedure this
year?)

(e) ~80 members' time and emotion 

(f) countless others' time reading this thread (yeah, I know about the
delete key)

 

Paul Bruesch

Stillwater, MN

On Tue, Feb 7, 2012 at 7:48 AM, Encore Pianos <encorepianos at metrocast.net>
wrote:

See, I'm not one of the really bad ones, like Chuck here  (Just kidding,
Chuck.  And, yes, I am the pot calling the kettle black).  

 

Everyone seems to be missing my clearly stated point here.  At the outset, I
stated that I was unconcerned that this would not be quickly resolved.  I am
NOT worried.  I am 99.99988989999% confident that this will be resolved
today when I call.  The issues are with the process and the software
interface.

 

I realize that you want to do better next time, Chuck.  But let's not go hog
wild and start doing crazy things like renewing a full day before the
deadline.  You are clearly overreacting...   J

 

Will

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