---------------------- multipart/alternative attachment In a message dated 2/17/06 7:46:36 P.M. Central Standard Time, jlolson@cal.net writes: I'm saying that behind our jests here exist real-life business quandaries. I seriously think there ought to be a seminar on dealing with customer relations in prickly circumstances, because our livelihoods are, at least in part, dependent on how we handle these situations. You can be the most skilled technician in the world, but without a modicum of business skills, you're -- if you'll excuse my Latin -- screwed. List I am scheduled to write another article for the Journal as part of the Economic Affairs Committee series, and Jeff just gave me a good topic to write about. But I need your help. I would like to hear how some of you handle the questions Jeff posed, and any other customer relations issue that is not covered in the usual business classes. This could be both at the school and in your private business. You can write me privately or on the list. We don't want to get to philosophical, or humorous, for fear of offending some of our list members, but a few anecdotes are welcome. Wim Willem Blees, RPT Piano Tuner/Technician School of Music University of Alabama Tuscaloosa, AL USA ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/caut.php/attachments/03/c1/cf/4d/attachment.htm ---------------------- multipart/alternative attachment--
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