Yes. One dealer I know gives customers a discount (below market) if they use their store tech. I never referred them business - if a dealer competes with me for tunings, they don't get any referrals, period. Stores do silly things that cost them referrals and technicians. Some things include: demanding a tuning discount, then not allowing the tech to keep the customer, demanding a tech give out 2 -3 tuning discounts before he gets a pay tuning from the customer - delivering pianos to customers un-prepped, one note flat in pitch, delivering rental pianos un-prepped, flat in pitch, substituting a crated piano for the floor stock the customer bought, scheduling delivery at 8am when the movers don't start work till 9am, badmouthing other techs, badmouthing the PTG, promising to fix items before delivery and not doing the work, ignoring my recommendation a defective piano should be returned and selling the piano anyway, trying to sell a defective piano, knowing it's defective. The way some dealers treat customers and techs make me wonder if they care about referrals. With sales a tad slow now, I'll bet some of those dealers regret losing a referral or two - and it serves them right. Bob Maret, RPT Piano Technician ************************************** See what's new at http://www.aol.com -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/caut.php/attachments/20071109/afac773f/attachment.html
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