Capability comes from education, which is independent of credentials. Those without diplomas aren't necessarily uneducated any more than those with diplomas necessarily are. This is *the* critical point. The above (first sentence) is not and never has been in dispute. The second sentence, while true enough as far as it goes doesnt get into what is probable. It should be unquestioned that the odds of actually being educated greatly favour those with a diploma. As for being the critical point.... I am not quite sure what planet this kind of thinking belongs on... but here on earth things are quite a bit less ideal. Given the basic context of the discussion.. namely how to enhance the status of piano technicians in University settings, the critical point lies in quite a different area me thinks. Just how things <<should>> be in anyones mind is totally irrelevant to the matter. Humans are what they are. As said in my last.... maintain the status quo if you like... but accept the whole of it in the doing. Cheers RicB
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