billing

[Lance Lafargue]

I would find out if the instrument is still under warranty, learn from the
manufacturer what they suggest and charge the maker of this "sostenuto"
system for your time to learn how to fix it.  The buyer paid extra for this
rare feature, and it doesn't work.  
Lance Lafargue, RPT
New Orleans Chapter
Covington, LA.
lafargue@iamerica.net

----------
> From: Vanderhoofven <dkvander@clandjop.com>
> To: pianotech@ptg.org
> Subject: billing
> Date: Friday, August 15, 1997 4:58 PM
> 
> Dear Friends,
> 
> I did some work tuning and regulating a newer upright piano.  I was
pleased
> with everything I did except the adjustment of the sostenuto pedal, which
> was screwed up to begin with.  After 2 hours of work on the sostenuto, it
> is now slightly less bad!  This was my first time ever to work on an
> upright sostenuto, and I don't feel good about charging the customer to
> learn to do something new, especially when the results were much less
than
> satisfactory.
> 
> How would you handle a situation like this?
> 
> I know that a doctor would go ahead and charge, even if his patient
didn't
> get any better, but I don't feel right in doing that.  My "patient"
didn't
> get better, and I feel that the customer should pay for results.
> 
> Any suggestions?
> 
> Sincerely,
> David
> 
> 
> David A. Vanderhoofven, RPT
> Joplin, Missouri, USA        
> e-mail:  dkvander@clandjop.com
> 
> web page:  http://www.clandjop.com/~dkvander/
> #pianotech page:  http://www.clandjop.com/~dkvander/ircpiano.html
>