billing reply

[pianoman]

----------
> From: Vanderhoofven <dkvander@clandjop.com>
> To: pianotech@ptg.org
> Subject: Re: billing
> Date: Monday, August 18, 1997 4:33 PM
> 
> At 08:07 AM 8/18/97 -0500, you wrote:
> >
> >I would find out if the instrument is still under warranty, learn from
the
> >manufacturer what they suggest and charge the maker of this "sostenuto"
> >system for your time to learn how to fix it.  The buyer paid extra for
this
> >rare feature, and it doesn't work.  
> >Lance Lafargue, RPT
> >New Orleans Chapter
> >Covington, LA.
> >lafargue@iamerica.net
> 
> Dear Lance,
> 
> This piano is a four year old Steinway model 45 upright.  The dealer that
> sold it is very reputable and gives good service.  The piano is still
under
> warranty, but this is not warranty work.  It is my belief that "someone"
> messed with the action and screwed up the dampers and sostenuto.  There
are
> many strange markings in ink such as numbers, letters and other markings
of
> some sort or other on most of the damper barrels.  No one at the college
> claims knowledge of either the strange markings, or of "adjusting" the
> dampers and sostenuto.  It is the belief of the dealer and of the college
> administrator in charge of the pianos that this piano was used for some
> sort of prepared music, but no one will confess to having abused the
piano
> in this way.
> 
> Lance, thank you for your input.  If I thought that this was a warranty
> matter, I would have talked to the dealer first.  The dealer had already
> inspected the piano and recommended me to do the work.  So the dealer was
> well aware of the nature of the problem.
> 
> By the way, I made another trip to the piano, and in two hours was able
to
> make the sostenuto work to my satisfaction.  Thanks for all of the help!
> 
> Sincerely,
> David
> 
> 
> David A. Vanderhoofven, RPT
> Joplin, Missouri, USA        
> e-mail:  dkvander@clandjop.com
> 
> web page:  http://www.clandjop.com/~dkvander/
> #pianotech page:  http://www.clandjop.com/~dkvander/ircpiano.html
Dear Dave,
Sometimes when you get stuck it pays to walk away and come back in a few
days to aproach the problem with a fresh mind.
Do you still want my printed stuff?  I've not got your envelope yet.  I am
sorry your van motor blew up.
James Grebe
RPT from St. Louis
pianoman@inlink.com
>