Don Mannino wrote: > > Greg and List, > > Be very careful about quoting what someone says as you have in your > message. This dealer has obviously gotten things turned around. > > The dealers statements about my words are not correct. Pianos sometimes > leave the factory with flaws, and it is my aim to have the dealers evaluate > and resolve any flaws that appear. It seems from your conversation that > this dealer interpreted my suggestion that they check the string coils as > an admission that our pianos are commonly flawed in this way. This is not > the case. > > Kawai does respond to dealer and technician complaints, and although real > problems are rare I have to take every complaint as valid until proven > otherwise. This is the only way to ensure that our quality is at the > highest level possible. > > Finally, it is not necessary for anyone to "pin" me down on anything, as > those who correspond with me know. No piano maker is perfect, and I do not > hesitate to see that flaws are repaired if they occur. > > I hope all the competing piano dealers have fun posting your message in > their stores. Of course, they would never post the rebuttal. Everyone, > please be careful what you put in writing, especially ascribing statements > to someone which you have not personally verified. > > Don Mannino RPT, Manager > Kawai Piano Technical Support (US and Canada) Don and List, I would like to offer oppologies to all who were offended by my post. It seems that I was taken in a way that I did not intend. I believe that the dealer IS twisting Don's words and is perhaps looking for a problem where none exists. I see that I should have made a call to you, Don, before posting my message. Please forgive me. Greg --
This PTG archive page provided courtesy of Moy Piano Service, LLC