> From: "Glenn" <rockymtn@sprynet.com> > To: <pianotech@ptg.org> > Subject: Re: Plate break after restringing > Date: Thu, 30 Oct 1997 15:05:36 -0700 > Reply-to: pianotech@ptg.org Listen folks, Couldn't you just add a disclaimer to the rebuilding contract to cover the possiblity of this happening? I typically voice my disclaimers when servicing a piano such as string breakage. Most clients have no problem when it is up front. David ilvedson, RPT Pacifica, CA > > I do not see this as similar to having car work done > >and the mechanic finding more things wrong when he opens up the area. > > > Why don't you see that as similar. It happens to be an excellent analogy. > > Danny Moore said: > > ><<This is more like taking your car to the dealership to have a brake job > >>done at > >>100,000 miles. As they are driving if away the engine throws a rod > because > >>you've never changed the oil in the 100,000 miles you've driven it. >> > >> > > Back to Bill: > > >Actually, I do think a plate and restringing are more intimely related > than > >brake shoes and piston rods. Plates are more simple, and traditionally less > >troublesome, also. > > > Sure they're less troublesome when they don't break. But when they break, > they BREAK! Your diving too deep into the samantics of the comparison. > We're trying to show you the idea of taking in a customers property and > repairing it. Of course, if the garage has a fire and the property is > destroyed then you (or your insurance) owe the customer a piano. > > Back to the excellent auto repair shop analogy: If you take your car in for > an oil change and the engine block cracks while the mechanic is unscrewing > your oil filter, you don't get a free engine block. You pay for the new > found problem and move on. You can try to blame the > mechanic/shop/owner/etc. but you will surely lose. > > Glenn. > > >
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