> > I can't think of anything much more offensive that having someone smoke at > close range while I'm working on their piano. > > Brian Henselman, RPT > Austin, TX 78749 I can - like the Bug Buster coming in the room and spraying lethal s*** around the room perimeter, and the legs of the furniture, and the piano, and the tuner. I pulled my strips, told the owner to call me to reschedule (with an added service call) when the air cleared, and left. She called, apologized, rescheduled, paid, and has been a steady and very considerate customer ever since. I guess it just hadn't occurred to her up to that point that service people were living things too and should be treated as such. Turns out, she's OK once I got her attention. As for smokers, the house is terminally poisoned already even if they heroically refrain for the time you're in the house. It's a matter of personal tolerance. Ron N
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