I think an extra charge for short-notice work is perfectly justifiable. Develop a sound rationale and policy, then stick to it. This is something I've often thought of doing but haven't yet. :-( Regards, Clyde Hollinger David Renaud wrote: > Lets say your booked up too capacity and then some till Christmas. > What is the consensus about charging a premium for short notice > "emergency" tunings. > > For example: Last week someone requests four > concert tunings on 24 hrs notice. There are two grands to > tune together twice for 4 hands concerts. They are coming > into town after sitting in a cold truck for a few days. > They want them both done on the Friday and Saturday. > Yes, they waited till Thursday to book a technician. > I already have over 12hrs work both days, but it is possible > and 5 min. from home. The usual people I call for help are busy. > The client was insistent that they should get a discount for the > second piano as usual, but I was insistent that I > should not be doing it, but if they must have me I would charge > my regular rate for each, no discounts. > They reluctantly paid, but not without some tension. > Worked out OK. Pianos were very nice. Easy tunings. > > So. > In general is it wrong to charge extra for emergency overtime? > Would most people walk away, avoiding creating ill will with an extra > charge? > How do you deal with promoters that order tunings like ordering pizza. > I've heard of a technician charging $250 to go out on New Years Eve on a > couple hours notice. > > All opinions welcome > Cheers > Dave Renaud > RPT > Canada
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