new piano pin replacement ... Roger

[Brian Trout]

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Hi Roger,

Please DON'T come down off your 'high horse'.

This business needs people who aren't afraid to stand up and call JUNK =
by it's right name.  It saddens me when I hear about pianos that were =
made in the manner this technician describes.  I have to wonder, when =
some poor family buys this thing for their son or daughter, expecting it =
to give a lifetime of good service, and a few years down the road their =
'piano tuner' is likely to be telling them they need MAJOR work done, =
what does that say of the piano industry as a whole?  In my opinion, it =
drags us all down.

Were I able to wave a magic wand over the piano industry, I would like =
to see manufacturers, from the least to the greatest, not trying to make =
them faster and cheaper seeing what 'corners' they can cut, but to make =
them better and more solid in their construction.  (Rant over now...)

A little more on topic, if this piano is having problems with holding =
tune, something that came to mind was that perhaps the pinblock could be =
rocking back and forth on the flange.  If that would be happening, the =
repining wouldn't really solve the problem of the tuning not holding.  =
(But the tuning pins would be tight.) :-)?

Good luck.

Brian Trout
Quarryville, Pa.
btrout@desupernet.net

    -----Original Message-----
    From: Roger Jolly <baldyam@sk.sympatico.ca>
    To: pianotech@ptg.org <pianotech@ptg.org>
    Date: Thursday, June 24, 1999 12:40 AM
    Subject: Re: new piano pin replacement
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    Hi Glenn,
                    Firstly the dealer should insist that the piano be =
returned, one quick letter from an attorney will usually solve the =
problem. Most Lawyers will write a letter for $100 for a registered =
client.
    Try and educate the dealer about the potential wrranty cost to him =
down the road, as well as loss of reputation. It is very important that =
you approach this in a non confrontational manner. Convince him that you =
are very concerned about him and his clients.
    IF there is a pin block failure, doping or CA gluing the block will =
be very temporary at best.
    IF the block is solid, a new piano should be hand reamed with a #3 =
under sized drill bit and repinned to attain even torque. There is no =
other short cut that i would consider ethical.
    This type of underhanded approach hurts us all, as a dealer I cringe =
when I hear stories like this, as a technician and PTG member I feel we =
should not be party to this type of deception to consumers.
    Now I have vented my spleen, and can come down off my high horse.
    Regards Roger
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    At 09:33 PM 23/06/99 -0600, you wrote:=20
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        I have a situation and I need some advice.  The small shop I do =
work for sells Shuberts.  Well, partially from my pleading, he decided =
not to order any more.  It seems he is stuck with the ones he has.  One =
in particular, and I talked about this one here a long time ago, will =
not hold tune.  I recommended he return it to the factory or =
distributor.  Of course he got a difficult time and it is still here.  =
The distributor (or factory rep, whatever) told him to get an estimate =
from "me" for repinning it.  I really don't want to get involved.  The =
pin torque varies wildly (I don't have a gauge - just feel) and the =
angle of the pins changes dramatically.  IF the pinblock is not split =
anywhere I feel it needs reaming before repinning or else I feel the =
problem will just exist again, only a little tighter.  I've never done =
this before.  I've restrung two grands and neither involved reaming.  I =
don't know how well I can do replacing strings with "old" coils on them. =
 I've never done a vertical. =20
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        I told him, after the second tuning, that I never wanted to see =
that piano again.  Now he wants me to repin a brand new piano.  I was =
taken back when he and the distributor wanted me to dope it.  Now I =
think if I do anything I would just rather hit the loose pins with CA =
and the heck with it.  I feel like an angry bee is chasing me! =20
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        Any advice here?  Feel free to throw out estimates numbers (in =
private emails if that upsets the board).
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        Thanks,=20
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        Glenn.
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    Roger Jolly
    Baldwin Yamaha Piano Centre
    Saskatoon and Regina
    Saskatchewan, Canada.
    306-665-0213
    Fax 652-0505=20

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