Hello Terry, I was going through the posting on the list and came across your assessment of the Boston grand. It certainly sounds like the climate could be part of the problem, but I would prefer to err on the side of the customer here. They in good faith purchased a very nice piano backed by the leader in the industry. I will be out of my office until next Monday but I would like for you to email me the pertinent information on the piano (owner, address, date of purchase, model, serial number, etc.) The warranty is to the original owner so we just need to verify that. We would authorize 2 service calls. one to let the tension down on the strings, remove the affected bridge pins and re-inforce with a marine grade epoxy such as West systems. the second call would be to reinstall the strings and tune the piano. Please provide an estimate for this. Email me at kwebb@steinway.com with the above info. We much appreciate this customer's purchase in 1992 and want them to be satisfied with their purchase. If furthur problems persists, we may need to revisit the climate issue, but lets hope this is an isolated area of the bridge that has just needs a little extra attention at this point. Regards, Kent Webb Manager, Service Administration Steinway and Sons LIC, NY n a message dated 1/14/01 6:27:21 PM Eastern Standard Time, mfarrel2@tampabay.rr.com writes: << Hello List Friends! I have a question regarding warrenties for new pianos. I have a client that has a 1992 Boston GP-178 grand. It sounded pretty good & clear a couple years ago when I first tuned it. She has it tuned several times per year. I have noticed a few false beats over the years. I just tuned it today and now it has about 10 fairly prominent false beats (no, not quite like a 1960s Kimball or an old upright - but still bad), and a few faint ones. These false beats are bad enough that it makes tuning those strings total guesswork. The notes never sound like they have been tuned. Press on the top of the bridge pin for the offending string with a brass rod and walla! false beat gone. Totally gone. One nice clear consistent tone. The bridge pins are loose. This piano has a 10-year parts and labor warranty. It seems like an extreme thing to do for a few false beats, but the only proper remedy I can think of is to recap the treble bridge - or at least the offending section (about one-third to one-half the bridge). And even that won't be like new because of the repaired bridge and the wear and tear on the pinblock. I believe the warranty should also cover the complete cost for recapping at a minimum. What does anyone else think? Thanks Terry Farrell Piano Tuning & Service Tampa, Florida mfarrel2@tampabay.rr.com >>
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