---------------------- multipart/alternative attachment In a message dated 3/12/01 7:02:27 AM Central Standard Time, cedel@supernet.com writes: > I've wondered if I should ask each client what level of service they want, > maybe the first time I see the piano. Does anyone do that? > > Regards, Clyde > > As I tune the piano, I will make mental notes as to what is needed. Then I ask the customer if she is happy with the way the piano sounds and plays. If she makes any comment that relates to what I notice is needed to be done to the piano, I will make suggestions to correct the problem. If the customer doesn't say anything is needed, I might still explain that the piano needs some regulation, cleaning, voicing, etc. If there is a blank stare, or even a "thanks but no thanks" kind of response, I leave it alone. My opinion is that if we try to push additional service on a customer who doesn't want it, it might be construed that we are trying to "gouge" the customer. And we can't afford to get that reputation. Willem ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/43/30/9b/89/attachment.htm ---------------------- multipart/alternative attachment--
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