Supply house confidentiality on prices

[John Ross]

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Hi David,
You should let Schaff know. I don't think that is their normal policy. =
Possibly one employee, not thinking.
You could say, that you could order it for her, but there would be a =
handling fee. Mind you, that would probably mean that you could not take =
your usual mark-up.
I suppose, what could determine your action, is to ask yourself, do you =
want to keep this customer.
A supply house in Canada, has their site online, and anyone can order, =
but there is a confidential price list for techs. Sometimes their =
mark-up is less than what the techs might be. They do not sell =
Dampp-Chaser products to the general public.
Regards,
John M. Ross
Windsor, Nova Scotia.
jrpiano@win.eastlink.ca
  ----- Original Message -----=20
  From: David Love=20
  To: Pianotech=20
  Sent: Monday, October 14, 2002 8:38 PM
  Subject: Supply house confidentiality on prices



  Awhile ago we were discussing whether wholesale prices on supply house =
items were available to the general public.  Case in point.  A customer =
of mine needing a piano cover called Schaff (found the label on her =
other cover) to inquire about availability and price.  They were more =
than forthcoming about prices etc., without asking her any questions or =
about her account status.  She did not order the item for fear that they =
would ask her if she were a technician.  Rather, she called me with the =
price to ask if I could order it for her.   I guess that's known as =
getting the Schaff.

  David Love
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