lazy RPT

[Vanderhoofven]

Hi Tom,

Before calling someone lazy, you might try to find out more about the 
circumstances of the service call.  Was there a charge for adjusting 
capstans?  Was it discussed with the customer?  Did the customer even 
notice that the work was done?

Here are appropriate reasons for adjusting capstans only in the middle and 
not on the ends.
1.  When this is the first visit to a piano that needs so much work done 
that I run out of time.
2.  When the piano student is a beginner and is only playing notes between 
C3 and C5.
3.  When I am pressed for time but want to improve the piano as much as I 
can in the time allotted.
4.  When the piano is owned by a non-player.

At the next tuning visit, then I would adjust the rest of the capstans 
correctly as well, depending on if there is enough time.  Call me lazy if 
you wish, but I find that I am doing work that the piano needs and the 
piano is left in better condition than when I started.

Should the capstans all be adjusted correctly?  Yes.

Should I charge appropriately for my time?  Yes

Should I give the customer a good value for their money by doing extra 
work?  Yes

Am I being lazy by doing extra work to improve the piano, even if I am not 
being paid for it.  I don't think so, but I may be stupid.

And yes, you should talk to the individual first and resolve it with them 
first before bringing it out in public.

Respectfully,
David Vanderhoofven
Joplin, MO

At 01:00 PM 10/23/02, Tom Sivak wrote:

>  Maybe your point is  that I shouldn't complain about this guy on the 
> list, but go directly to the source and complain to him.  You may be 
> right about that.  I was just amazed
>that anybody, let alone someone who carries the RPT designation, would be
>that lazy as to not finish the job.  I mean, it took me about 5 minutes to
>finish it off.  Maybe 10.
>
>He must have been in some kind of hurry.  He lost a customer over it.
>
>Tom Sivak