---------------------- multipart/alternative attachment Mike, There is a temporary deadlock, for sure, but one of the things you=20 need to watch for is the mistaken assumption about who is responsible for=20 the warranty. There are as many different "dealer agreements" between=20 suppliers and dealers as there are brand names. Maybe more. Give an estimate, or not, of the cost of repairing defects, and advise= =20 the customer to seek satisfaction from the dealer. The customer may need to= =20 get legal or semi-legal assistance. State attorney general down to local=20 Chamber, BBB, or Arbitration board. Don't do any more work without a solid= =20 assurance of payment. Just my 2=A2 Guy Nichols, RPT At 04:16 PM 1/3/2003 -0500, you wrote: >Hi List, > > Subject: 3 yr old Otto Altenburg grand made by Samick. Cust has been=20 > complaining of "sticking keys" and keys "not bouncing" since new. I am=20 > the 3rd tech involved. Previous techs have done the Proteck thing without= =20 > having found anything specific wrong and have been trying to sell a=20 > Dampp-Chaser, so I'm told by the cust and dealer. The player is a 13 yr=20 > old boy who plays VERY well. > I did find VERY sluggish hammer and extremely sluggish wippen flanges to= =20 > the point that most had to be re-pinned and a few wip flanges had severe= =20 > wood binding. Temp was 71deg and humidity was 42%. I charged the dealer=20 > for the work. > Two weeks pass and she called me again stating it is a single key "not=20 > bouncing", I asked her to have her son mark the offending key, which he=20 > did and it was failing when I arrived. The problem was a severely tight=20 > jack/flange.. it was taking 1-3 minutes for the jack to get back under=20 > the knuckle, again, pinning was not the issue but a wood binding problem.= =20 > All was well. I didn't charge anyone this trip. Temp 70deg, humidity 43%. > Today she called back again, 3 weeks later, with the same issue,=20 > different keys. The dealer made it clear to me last time they would not=20 > put any more money into this piano so I told the cust I would be happy to= =20 > fix the offenders or take the action home but I would have to charge for= =20 > it this time. She told me it had a lifetime warranty and the dealer would= =20 > have to pay me. > > So... as I se it, this is a piano that was not right from day one and=20 > the action or the piano should be replaced or at least the dealer needs=20 > to pay whatever it takes to make it right but they don't want to do that. > Is this a common Samick problem? I know you get what you pay for but she= =20 > paid for a working piano and it doesn't. > >Thanks folks! > >Mike > >Mike McCoy RPT >Chapters 170 & 190 PTG >Langhorne, Pa ><mailto:mjmccoyrpt@earthlink.net>mailto:mjmccoyrpt@earthlink.net ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/8b/69/ac/94/attachment.htm ---------------------- multipart/alternative attachment--
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