Terry's irate customer

[Farrell]

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And luck was with me. I visited my (formerly) irate customer this =
afternoon. A HUGE THANK YOU to Ron N. for stressing the likelihood of =
the buzz coming from a foreign object (I owe you several beers at the =
next convention). I trolled around under the plate with my soundboard =
steel with my irate customer hovering over my shoulder. After several =
minutes of finding nothing, I noticed a hard object under the plate =
where many plates will have a nosebolt - but this piano did not have one =
there. So I poked and prodded and then all of a sudden a cut glass bead =
from a long-gone chandelier shot out from under the plate. Played a =
little game of hockey getting it out from beneath the backscale strings =
and handed it to her. Played piano and the worst buzz was gone but there =
was still a minor one. A little more exploratory down toward the bass =
and another glass bead squirted out from under the plate. Play piano =
again and all was no-buzz except for about six bass strings - but those =
buzzes sounded more like a rattling bass string. Gave each of them a =
twist or two and finally the piano was buzz free!

She insisted on paying me, which I did not argue about. She was thrilled =
and asked me if I could clean the strings and soundboard next time I =
tune the piano.

All's well that ends well.

Terry Farrell


  ----- Original Message -----=20
  From: Robin Stevens=20
  To: pianotech@ptg.org=20
  Sent: Thursday, November 06, 2003 3:55 PM
  Subject: Terry's irate customer



        Terry...When the customer first rang re having her piano tuned, =
did she say anything about buzzing notes? I ask this because a big =
majority of customers will assume that any, and every problem is fixed =
just by tuning. I too have found out the hard way.=20

        Once you have been involved with the piano you immediately are =
guilty of the "It was all right before YOU touched it" scenario.

        I always make a point of asking a customer BEFORE I touch it are =
there and mechanical problems/noises/squeaks/rattles. And, especially if =
no one is home I ask them to put any mechanical problems down on paper, =
That way you can hopefully avoid that irate phone call.=20

        Once the customer thinks that your work is not good enough it is =
a hard road back. I also agree with what the others that say....she has =
to be be!!!

        Best of luck
        Regards=20

         Robin Stevens
        Convener "INTUNE SA 2004"
        22-25 July 2004 Corus Grosvenor Adelaide SA
        08 8633 0533 mmrr6596@bigpond.net.au=20
              =20
      =20

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