Full Service Appointments

[Delwin D Fandrich]

----- Original Message ----- 
From: "Barbara Richmond" <piano57@flash.net>
To: "Pianotech" <pianotech@ptg.org>
Sent: November 07, 2003 7:00 AM
Subject: Re: Full Service Appointments


>
>
> I know what is meant by people not wanting to pay for something they
don't
> really want.  You'd think I'd be used to it by now, but every time I go
to
> buy a tool or appliance and the sales person asks about purchasing one of
> those extended warranties, I do an internal burn and think, "Why the heck
> don't they just include a good warranty with the purchase in the first
> place?!!"
>

Once, when being pressured to buy that extended warranty for an appliance,
I finally asked the salesman (who also happened to be the manager of the
department) if it was really needed with this appliance. Without skipping a
beat he assured me that it was and started to repeat all the benefits of
the warranty. I considered his answer for a moment and then told him I'd
not be taking the appliance -- I'd go elsewhere and find one that was built
to be more reliable. He still hadn't thought of an answer as I walked out.

Del