---------------------- multipart/alternative attachment Sounds almost like the "new" Baldwin who won't honor any warranty claims on pianos sold before they bought the company. Oh, they also have never paid me about $1500.00 they owe me! Plus a lot they owe others! Even if I was guitar player, I'd never buy one of theirs! :-( Avery At 09:51 AM 1/15/04, you wrote: >I have heard that they are difficult. I repaired a broken hammer shank on >a Hallet-Davis(Pearl River manufactured), and was told that it was up to >the dealer to cover it as part of the dealer-distributor contract. It >seems like it was just going to be a runaround like you described, so I >just ate it. Yummy! > >The hard part is explaining to the customer how they just bought a >brand new, shiny piano with a "ten year(or whatever length of time) >warranty" that is essentially useless. > >I would press the dealer for payment and let them deal with North American. > >Good luck. > >Dave Stahl > >In a message dated 1/15/04 7:34:24 AM Pacific Standard Time, >lesher@jdweb.com writes: > > >>I'm having great difficulty getting warranty service from North American >>Music, the distributor of several pianos, e.g. Hallet & Davis, Hyundai, >>Sangler & Sohne, Schulze Pollmann, Schmoller, and others. >> >>After first contacting the (Shopping Mall) dealer, who referred me to North >>American, I called. Upon my initial phone contact, their representative, >>Gary, gave me the impression that my request to replace 5 broken bass >>strings in a two-year-old piano would be no problem. He asked me to email >>the details, which I did...and did again, and again, and again. No >>response. >> >>Has anyone had any success with warranty issues with North American Music? > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/78/46/d3/f9/attachment.htm ---------------------- multipart/alternative attachment--
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