> This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ---------------------- multipart/alternative attachment > I have lots to learn about 'trolling' for more work while tuning a custo= mers > piano . .=20 > I usually have just included cleaning and adjusting as part of the tuning= bill > . . maybe I shouldn't . . . after all, I got to thinking about the guys = who > service my vehicle . . there, I pay for every screw and washer . . !! > cheers > Jim Kinnear > Collingwood, CA It just comes naturally. You need to charge for everything you do, exactly like any other service person that you deal with. My tuning fee is my tunin= g fee; everything else is added to that, including cleaning, pedal adjustment= , whatever. The key is to treat the client like you want to be treated: with respect, humor, and interest. It=B9s a relationship business. This gets back to an uncomfortable reality: in the 30 years I=B9ve been working on pianos, the percentage of times I=B9ve come to a piano and it has been in: -good tune -good regulation -clean condition -good voice Is maybe, MAYBE 5%. I=B9ve asked people for years (maybe 15 years) whether they=B9ve ever seen the action come out of their grand piano---90%(+-) say no= . WHY ARE PIANO TECHNICIANS, BY AND LARGE, SO DERELICT IN THEIR JOBS? In one sense, it makes me happy, because it provides me with as much work a= s I want for the rest of my life; in another sense, it makes me sad, because we as a group are doing a piss-poor job of educating our own, and thus educating the public. End of rant. My best to everyone; I=B9m really happy to be part of this list, of men and women who are really trying to do their best, and make pianos sing. David Andersen Malibu, CA ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/17/9e/06/ee/attachment.htm ---------------------- multipart/alternative attachment--
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