Petrof keyslip

[Ron Nossaman]

>  The key is to treat the client like you want to be treated: with 
> respect, humor, and interest.

This is precisely what I do, which is why I will bring performance and 
longevity issues to their attention, and refrain from pushing (trolling) 
services that will do nothing for the instrument, like cleaning and 
polishing. When I hire work done, I'm not interested in someone running up 
a bill on eyewash items having nothing to do with my reasons for hiring 
them in the first place. I don't like package deals because a portion, 
often a major portion, of what you're buying is always "filler". I tend to 
pass on the hot wax and chrome oil pan when what it needs is spark plugs. 
If I ask for hot wax or chrome, that's different. If they ask, I'll clean 
it. I consider respect for my customers to include not trying to push 
something on them that they don't need, and won't improve the performance 
of their instrument, simply because I can transfer money from their pocket 
to mine doing it. I expect, but rarely get, the same consideration from 
those I deal with for service. That's probably one reason I'll never be 
rich unless a solid platinum meteorite the size of a refrigerator lands in 
my back yard.

Going out to watch the sky now...

Ron N