What you need to keep in mind, Ron, is not everyone thinks like you do. Lots of people are very happy to pay to have their pianos vacuumed out, for example, even though you and I know that is strictly cosmetic. If you don't offer them that service, when doing it would make them happier, how is that really servicing the customer? Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf Of Ron Nossaman Sent: Friday, June 18, 2004 3:58 PM To: Pianotech Subject: Re: Petrof keyslip > The key is to treat the client like you want to be treated: with > respect, humor, and interest. This is precisely what I do, which is why I will bring performance and longevity issues to their attention, and refrain from pushing (trolling) services that will do nothing for the instrument, like cleaning and polishing. When I hire work done, I'm not interested in someone running up a bill on eyewash items having nothing to do with my reasons for hiring them in the first place. I don't like package deals because a portion, often a major portion, of what you're buying is always "filler". I tend to pass on the hot wax and chrome oil pan when what it needs is spark plugs. If I ask for hot wax or chrome, that's different. If they ask, I'll clean it. I consider respect for my customers to include not trying to push something on them that they don't need, and won't improve the performance of their instrument, simply because I can transfer money from their pocket to mine doing it. I expect, but rarely get, the same consideration from those I deal with for service. That's probably one reason I'll never be rich unless a solid platinum meteorite the size of a refrigerator lands in my back yard. Going out to watch the sky now... Ron N _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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