Customer call backs/reminders

[James Grebe]

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After working on salary for the big stores for 10 years and then 32 =
years  independent, I have found that mailing is a waste.  You still =
have to talk to them on the phone.  I keep all my past clients on my =
list.  Even after 10 years with no tunings from them you can still =
re-book them for a tuning.  Calling clients is better than sitting on =
your hands waiting, and it does pay in the long run.  Always keep your =
voice on the phone upbeat and optimistic.
James Grebe
Piano-Forte Tuning & Repair
Creator of Handsome Hardwood Caster Cups
WWW.JamesGrebe.com
1526 Raspberry Lane
Arnold, MO 63010
BECOME WHAT YOU BELIEVE!
pianoman@accessus.net
  ----- Original Message -----=20
  From: Alpha88x@aol.com=20
  To: pianotech@ptg.org=20
  Sent: Tuesday, September 21, 2004 9:53 PM
  Subject: Customer call backs/reminders


  Gretings,

             I have been thinking about calling back customers and =
reminding them to get their pianos tuned. I occasionally send out =
reminder cards at the request of the customer, however, I find something =
repulsive about calling to find/keep work
  .
              I was just wondering how some of the folks on this list =
handle keeping and developing steady customers. Are steady regular =
customers something that will transpire over time, because the customer =
will like the tuning I put on their piano, or is it something that I =
must put effort into ie. phonecalls, postcard reminders?

  Thanks in advance,
  Julia Gottchall,
  Reading, PA 
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