Customer call backs/reminders

[Nichols]

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Julia,
     For the customers that require reminders, I've been using a write 
on/wipe off frig magnet. Business card size, with a "Next Service Due..." 
line. I'll usually write something like "May/June, '04" on it. Gives 
flexibility.  It's been very effective. My most regular "civilian" 
customers are dentists. Go figure.
Ultimate goal....... an unlisted number. Steady customers and word of mouth 
and a nice waiting list.

Later,
Guy


At 10:53 PM 9/21/2004 -0400, you wrote:
>Gretings,
>
>            I have been thinking about calling back customers and 
> reminding them to get their pianos tuned. I occasionally send out 
> reminder cards at the request of the customer, however, I find something 
> repulsive about calling to find/keep work
>.
>             I was just wondering how some of the folks on this list 
> handle keeping and developing steady customers. Are steady regular 
> customers something that will transpire over time, because the customer 
> will like the tuning I put on their piano, or is it something that I must 
> put effort into ie. phonecalls, postcard reminders?
>
>Thanks in advance,
>Julia Gottchall,
>Reading, PA

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