Angry Hubby / OT ??

[John Ross]

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It is also hard to line up multiple jobs, to share the time/mileage.
I used to repair electronic organs, down to the component level. I was able to combine the piano and organ jobs, to the same area. I was therefore able to split the mileage charge. This allowed me to be able to have a lesser charge to the organ customer.
If they had to get a strictly organ man, he would have to charge them the full mileage charge.
Note we are talking rural setting, not city or densely populated areas.
By the way, if he cancelled the call, he should have been required to pay a service call. If he hadn't wanted the tuning done, he should have cancelled. Obviously a spousal breakdown in communication. But not your fault, so you should have been paid something.
By the way, for an 80 mile trip, do you charge mileage?
John M. Ross
Windsor, Nova Scotia, Canada
jrpiano@win.eastlink.ca
  ----- Original Message ----- 
  From: David Ilvedson 
  To: pianotech@ptg.org 
  Sent: Thursday, June 16, 2005 5:37 PM
  Subject: Re: Angry Hubby / OT ??


  You don't have to be big to charge big.  You just need the confidence in your skills and worth.   Organ repair/service has a much bigger time difference between service.  He might not be out to that organ again for several years.  

  David I.






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  Original message
  From: Carl Teplitski 
  To: Pianotech 
  Received: Thu, 16 Jun 2005 12:00:44 -0500
  Subject: Re: Angry Hubby / OT ??


  GOOD for you !!!  I have often times thought that we as tuners, should have 
  a website where we could post these type problem clients for other tuners
  in the area  to be able to access, and know how to handle if they are called.
  I think these types of people go thru many tuners in an area , dispensing 
  similar , inconsiderate , acts, on unsuspecting guys/gals trying to make an honest
  living.  Not fair to have to put up with that kind of b.s. 
  I have a good friend who does organ, keyboard service, and charges very high rates for same.
  Nobody gives him a bad time . He is 6' 3", and weighs about 275 lbs. Been on calls with him, 
  to help him physically move an instrument, and saw what he charged. Could tell that the client 
  was quite ticked - off, but didn't say a word. In the same situation,( and I recognize it,) same 
  client would have tuned me in pretty good, I have no doubt.  Maybe we should all hire a gorilla
  to come with us on our calls, just for that type situation. We could call him "SPIKE."
  I'm 5' 8", in shoes, so I certainly know the feeling of the above example.

  CT.











  Ed Carwithen wrote:


    I went to tune a piano that is a regular on my list.  I have been taking care of the piano for 6 years or so.  It's a spinet..not a great piano, but nice lady.
      I approach the door and husband says.."Are you going to tune that piano again?  This is Bullshit!  She doesn't even play the damn thing anymore."
    Whoops!  I turned around, put my tools back in the pickup and left.  Wife called before I got home and left a message asking  me to come back.  She really did want the piano tuned.  
    You should also know that this piano is in a town 80 miles from my home, and the other appointment for that day had cancelled the night before, so I made the trip for one piano.
    I wrote her a note detailing what her husband had said and that I was uncomfortable working in a hostile environment.  
    I haven't heard anything back from her since.  I hate to lose a client, but I don't need the aggravation.

    Thanks for listening.

    Ed Carwithen
    John Day, OR


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