Dealing with bridge damage.

[Andrew and Rebeca Anderson]

Ed,
Good question.  I'm guessing Mr. Webb won't think to highly of 
warranty repair due to store-technician damage.  I don't want to make 
things really ugly for the other tech. but... As to a weak killer 
octave, I understand the policy is to voice the rest of the piano 
down to match.  Impedance problems contributing to beating strings in 
the killer octave... It would be interesting what the response would be.

Please don't get me wrong, the technical team at Steinway has been 
responsive, friendly and helpful.  I don't see them fixing the 
induced damage and there is a policy to deal with the killer octave 
that I don't want to follow.

Sincerely,
Andrew Anderson

At 01:32 PM 4/25/2006, you wrote:
>Andrew writes:
>
><< I've been maintaining a 4 year old D for this concert season at the
>local community college.  Almost every service I end up working on
>the treble bridge.  I've ultra-thin CA-treated the bridge pins to
>great benefit.  Closer investigation revealed that the persistent
>culprits had been victims of savage "string-seating".  Some were
>beating so wildly as to be practically un-tunable.  >>
>
>This piano is under warranty, is it not?
>
>Ed Foote RPT
>http://www.uk-piano.org/edfoote/index.html
>www.uk-piano.org/edfoote/well_tempered_piano.html
>