answer cell phone in customer's homes?

[Will Wickham]

To the cell phoners on the list...

I am the call screening type when in customers homes. If I'm talking  
directly with the customer I will ignore it and check the number  
later, calling back as needed. I rarely give out my cell number to  
customers so I am not worried about missing tuning calls.

The one call I'm glad I answered was from my sister informing me that  
our father faced life or death surgery due to an aneurism - if he  
even made it to the hospital. I left the piano half tuned. The  
customer was very understanding and patient. I called her the next  
day to set a date to finish up the following week. Everything turned  
out OK but I was still very very glad to have taken that call.

will


On Aug 19, 2006, at 9:19 AM, JIMRPT at aol.com wrote:

>   No matter the venues you might work for/with there is never a  
> reason to intterupt your work/tuning in progress that can't wait  
> until you are finished tuning the piano you are working on.  For  
> instance lets assume that you are half-way through tuning a piano  
> and you get a call from some important customer with an emergency  
> situation.....are you going to stop the current tuning, close up  
> you tools and scoot over to the venue and take care of the  
> percieved emergency?
>
> Leaving a piano half tuned is unacceptable, I think you would  
> agree, and if we wouldn't leave a piano half tuned then just what  
> was accomplished by interrupting your work to answer the danged  
> phone? If we have customer, real or potential, who can't wait an  
> hour for a return call then we 'probably' don't want those  
> customers on our list anyway.......impatience
> is rampant in our society and we don't need to build our client  
> base full of those who are...........

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