answer cell phone in customer's homes?

[William R. Monroe]

Hi Jim and list,

I agree that cell phone use is often inappropriate and unneccessary.  There are no shortage of those buffoons who are "drivin' of the road and bumpin' into doors."  However, as you say, Jim, people are impatient, like it or not.  If I decided I didn't want any customer who couldn't wait an hour for a return call, I'd be telling 90% of my clients to go away.

I don't like it any more than the rest, but cell phones are very important in building a business like ours, and, I do want those clients.  Circumstances vary, and for an established business, it may be less important.

However, in the case of the "emergency" problem, if you answer your phone and tell the client you'll be there in an hour, what you've done is give them assurance and peace of mind that you are attentive to their needs.  If they have to wait an hour to even hear from you for an "emergency" they may call someone else.

On the other end, I typically call a client if I'm so much as 15 minutes late or early.  Courtesy, and they appreciate it, even though it's usually not a terrible inconvenience.

Regads,
William R. Monroe


............We have little enough civility, consideration, plain good manners, in the world and not using the danged cell phone in inappropiate circumstances is adding just a tad where it is woefully lacking.

  No matter the venues you might work for/with there is never a reason to intterupt your work/tuning in progress that can't wait until you are finished tuning the piano you are working on.  For instance lets assume that you are half-way through tuning a piano and you get a call from some important customer with an emergency situation.....are you going to stop the current tuning, close up you tools and scoot over to the venue and take care of the percieved emergency?

Leaving a piano half tuned is unacceptable, I think you would agree, and if we wouldn't leave a piano half tuned then just what was accomplished by interrupting your work to answer the danged phone? If we have customer, real or potential, who can't wait an hour for a return call then we 'probably' don't want those customers on our list anyway.......impatience
is rampant in our society and we don't need to build our client base full of those who are...........

But that is just my opinion...other milages 'will' vary.
Jim Bryant (FL) 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20060819/64c3def0/attachment.html