Problems with new Steinways

[Porritt, David]

Dale:

 

Could you send me a copy of that warranty?  I have wanted to see one for
a long time but it seems these are classified.

 

dave

 

David M. Porritt

dporritt at smu.edu

________________________________

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On
Behalf Of Erwinspiano at aol.com
Sent: Saturday, December 02, 2006 11:44 PM
To: pianotech at ptg.org
Subject: Problems with new Steinways

 

  Hi all

  I don't get out in field much but I have seen two new Steinways
recently year.  One is a new L & the other a New O.  I saw the O last
week. Really quite a nice sounding piano.

    I've laid my hands on probably hundreds of Steinways of all vintages
& not expereinced glide bolts so loose they were wobbling & turnable by
hand.  Also they were about three cranks from being in touch with the
key bed which seems to be par for the course. The damper up stop rail is
all the way down on the screws & the dampers are still over traveling a
mile. The clients biggest concern though is Bass dampers that won't shut
off.  After tweaking futzing & lightly bending they were improved only
slightly.  Primarily it was notes 11 thru15 but on forte blows they were
all slow to shut off, with a very nasty over ring.  After further
examination I found they no longer employ the use of damper return
springs. IMO this is a mistake & a pain for any tech trying to achieve
really quick shut off.  Regulation was in need but not desperate

  The L had so many false beats in the top capo sections that it was not
possible to tune cleanly.  Glide bolts a mile off & keys bouncing like a
spring board. etc etc.

  Are you guys seeing similar things & is any one having success getting
a response from the warranty department. 

  I have more to say regarding this but want to hear your feed back.

  Thanks

  Dale Erwin

  By the way I secured  a copy of the warranty & the wording is so
nebulous I can't tell it covers any thing 

 

Dale Erwin--Piano Restorations
Modesto, Ca.
Shop 209-577-8397
cell 209-985-0990
Web site http://www.Erwinspiano.com <http://www.erwinspiano.com/>  
Restoration & Sales of
Steinway & Sons plus other fine pianos.
Custom made soundboards by design

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