RIc Thanks I like David Loves commentary. Seems to strike home with me. Steinway drives the world industry. Take it or leave it, it doesn't matter & I can't nor do I care to change it. What I would change is dialogue from them to the Attending Technician in the case of warranties. I'd like to be treted as an ally instead of a peon whos's not trying to help or treated as though I couldn't possibly know as much as they in regards to the service protocol their piano. Pedantic attitude comes to mind. Dale I dunno... you can go round and round and never get at the root. One thing is clear. There are several techs on these lists who observe Steinway & Sons with detest on several counts. And thats not a good thing me thinks. If there is a significant real problem with NY S&S... one that is indeed markant in relation to the industry at large and in particular Steinways position in that.... then I wonder what is the best way of dealing with it. Strikes me that the present course many are on is aimed at destruction. Is that what folks really want ? The last of the American greats to ... disappear ? Well... this isnt exactly the kind of <<experience>> tale you were after.... but it was on my mind. Cheers RicB -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20061205/2997ae26/attachment.html
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