Steinways /

[RicB]

Hi Ed

On spot the whole way.  The question is how to find a way of changing 
this situation.  Clearly the present Dealer/manufacturer relationship 
results in the kinds of problems related by many techs.  Thats a hole... 
and where ever there is a hole there is a way to fill it.

There seems to be two approaches to all this as far as I can hear/see. 
Those that basically condemn the whole kit and cabootle that is 
Steinway,  and those that are frustrated by the lack of support when a 
real warranty or prep issue comes up..... and would like to see this 
improved.    The former seem to be content to see Steinway die... the 
later express clear concerns that this should not be allowed to happen 
if possible.  So it just remains to look for and find an avenue for 
these later that will improve the situation.

Cheers
RicB


    Greetings,
        First, the dealer would have to spend the money on a qualified
    tech, if
    they could find one.  Few are doing that.
     
     
        The factory, I don't think, has the technicians needed to
    actually finish
    setting their pianos up.  They have enough assemblers, but as far as
    the care
    needed, there is simply not enough people or room to do it.  
         The major problem for many techs is not the condition of the
    instruments
    so much as the claims of such superior products combined with such poor
    condition of them.  The design of the instrument is the only thing
    superior left,
    imho.  The execution of that design, and the following adjustments,
    are far less
     than stellar, and seems to be deteriorating.  All the while, the
    condescension of the factory continues, and the people that know the
    disparity,(that
    would be us techs), wonder how they can get away with such a facade.  
    Regards,  


    Ed Foote RPT
    http://www.uk-piano.org/edfoote/index.html
    www.uk-piano.org/edfoote/well_tempered_piano.html