Ethics Question on Loose Pins

[Pianoman]

Hi,
In my opinion, blame is not trying to be weighed.  The purpose is to have 
the client receive the quality instrument he is deserved, because of his 
purchase.  The fix is between the customer, dealer, and manufacturer.  When 
the fix or replacement is completed, all parties will look good to the 
purchaser and the tuner will have added stature because of his attention to 
the problem.  Good ethics works for all parties.
James
James Grebe   Piano Tuning & Repair   Member of Master Piano Technicians.
Registered Piano Technician of the Piano Technicians Guild for over 30 
years.   "Member of the Year" in 1989
Creator of Handsome Hardwood Caster Cups, Piano Benches, Writing 
Instruments,Table Timepieces
 (314) 608-4137   1526 Raspberry Lane   Arnold, MO 63010
Researcher of St. Louis Theatre History
BECOME WHAT YOU BELIEVE!
pianoman at accessus.net
Jimpianowood at yahoo.com
----- Original Message ----- 
From: "Philip Jamison" <mortier9 at hotmail.com>
To: <pianotech at ptg.org>
Sent: Friday, December 29, 2006 3:50 PM
Subject: Ethics Question on Loose Pins


> The dealer hasn't contacted the customer because they're waiting for the 
> customer to contact them. They know that most customers rarely play their 
> pianos and/or don't know when they're out of tune anyway. I would just 
> tell the customer to contact the dealer and say the piano doesn't hold a 
> tune, and he thinks the tuning pins are loose. Tell the customer to hire 
> another tuner to check it out, and use his name instead. That way, the 
> dealer won't blame you.
>
> Philip Jamison Pianos
> West Chester, PA
>
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