I don't see the point of treating the dealer with a kid-glove approach. The piano left the show room in that condition. Evidently they had no regard for the customer from the beginning, why should they have any now. The tuner there must have noticed it. If not, they need better personnel. Either way, no real service delivered. If they are not forthcoming with customer service, why have to coax or coerce them into maintaining their reputation. One notice should be sufficient to a dedicated dealer. And the notice should come from the customer, not a third party. Don't pussy-foot around, you're not their lackey, take the gloves off... I've refused dealer work because of the condition in which the pianos were delivered, I told them not to call me anymore. I get their pianos when they are out of warranty and ready for genuine technical improvements. The customers are surprised that the previous tuner (company man) was not more conscientious. My reputation gets a boost from their service apathy. Are dealer's tuners instructed not to point out problems because if the customer doesn't perceive a problem...there is no problem? Educate you customers. Generally, they do not have a clue as to how a piano should play or sound. They figure it's supposed to play like that. And what they assumed was a "new" feel, is actually poor geometry which didn't 'play-in'. -- Regards, Jon Page -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20061229/ad5e0389/attachment.html
This PTG archive page provided courtesy of Moy Piano Service, LLC