loose ethics

[Avery]

Les,

I TOTALLY agree. They've bailed me out more than once!

Avery

At 10:28 PM 12/29/2006, you wrote:
>This is kind of "off topic", but in a way it isn't.   I have done a 
>tiny bit of warranty work for Kawai, most since the closure of H&H 
>music here, leaving a fair amount of stuff undone which the stores 
>should have taken care of.  I have called the Kawai people on 
>several occasions to mention "problems", and they have been 
>uncannily quick to say, "A contract for the repairs will be in the 
>mail tomorrow."  They have, in every instance, been very responsive 
>to any need, seeming to put customers far ahead of their immediate 
>profit line.   I know this doesn't relate exactly to the issue here 
>discussed, but it is very refreshing to know that good customer care 
>is important in some companies.   I just wanted to take the 
>opportunity to express appreciation for a company that seems to be 
>doing things the right way, the ethical way.
>les bartlett
>
>
>----------
>From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] 
>On Behalf Of Tom Sivak
>Sent: Friday, December 29, 2006 9:19 PM
>To: pianotech
>Subject: loose ethics
>
>List
>
>I'd like to thank you all for your thoughtful and thought-provoking 
>comments.  There was one issue that was brought up that I wanted to address.
>
>This piano was never on the floor so no one had a chance to notice 
>this problem until I encountered it in the home on the previous 
>tuning.  The gigantic sale that spawned this purchase and thousands 
>of others necessitated the shipping of pianos directly from the 
>factory and into the home.
>
>I got almost 40 tunings from that sale and I get to keep those 
>clients for myself.  I am indebted for this Gift of Clients, but I 
>agree with you all that my loyalty should now be to those clients.
>
>I need to digest all your suggestions and comments for the weekend 
>and take action next week.  I mean, next year!
>
>I hope you all have a prosperous and happy New Year!
>
>Tom Sivak
>Chicago
>
>
>
>
>
>
>
>--
>No virus found in this incoming message.
>Checked by AVG Free Edition.
>Version: 7.5.432 / Virus Database: 268.15.29/608 - Release Date: 
>12/29/2006 8:22 AM
>
>--
>No virus found in this outgoing message.
>Checked by AVG Free Edition.
>Version: 7.5.432 / Virus Database: 268.15.29/608 - Release Date: 
>12/29/2006 8:22 AM
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20061230/41d4a951/attachment.html