loose ethics

[Robin Stevens]

 Tom you've got me reaching for my handkerchief to wipe the tears from my
eyes thinking of this poor dealer. Who, after having a "gigantic sale" and
selling "thousands" has to possibly give the customer his money back on the
lemon he sold them.
My advice would be to tell the customer exactly what it is...A DUD. Let him
fight it out with the Dealer armed with your written opinion of the state of
the pin block. 
I think that your personal integrity is worth far more than the 40 tunings
you got from his "gigantic" sale. 

A brand new piano should never start out with a suspect pin block.!!

Robin Stevens ARPT
South Australia
PS Happy new year to all on this list


  
-------Original Message-------
 
From: Tom Sivak
Date: 12/30/06 13:53:11
To: pianotech
Subject: loose ethics
 
List
 
I'd like to thank you all for your thoughtful and thought-provoking comments
  There was one issue that was brought up that I wanted to address.
 
This piano was never on the floor so no one had a chance to notice this
problem until I encountered it in the home on the previous tuning.  The
gigantic sale that spawned this purchase and thousands of others
necessitated the shipping of pianos directly from the factory and into the
home.  
 
I got almost 40 tunings from that sale and I get to keep those clients for
myself.  I am indebted for this Gift of Clients, but I agree with you all
that my loyalty should now be to those clients.  
 
I need to digest all your suggestions and comments for the weekend and take
action next week.  I mean, next year!
 
I hope you all have a prosperous and happy New Year!
 
Tom Sivak
Chicago
 
 
 
 
 
 
 
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